(4.3) rating for Timberland® Outlet Store - Tannersville
Timberland® Outlet Store - Tannersville
1000 Premium Outlets Drive
Suite G201
Tannersville, PA 18372
Call Timberland® Outlet Store - Tannersville on 570-620-1772 Get Directions for Timberland® Outlet Store - Tannersville 1000 Premium Outlets Drive Suite G201 Tannersville, PA 18372
Store Hours
Monday: 11am - 7pm
Tuesday: 11am - 7pm
Wednesday: 11am - 7pm
Thursday: 11am - 7pm
Friday: 10am - 9pm
Saturday: 10am - 9pm
Sunday: 12pm - 6pm
About this store
The Tannersville Timberland store is located in The Pocono Premium Outlets, right off of exit 299 on Route 80 in Tannersville PA. The store is also accessible via Route 611, located between Great Wolf Lodge and Weis Market Plaza. We are located on the second level, above Finish Line.
REVIEWS
Write a reviewMichael Sobol
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PA PATRIOT
They were so nice in this store I was able to run in and out very quickly and the boots arrived at the store a day earlier
John Dios
Great selection and great prices
Hector Lorenzo
Kelly the manager does not have any empathy or desire to attend to client concerns and needs. Her store as she is the manager doesnt have adequate quantities of signs which indicate which boots are on sale and which arent. She doesnt have the management skills to improvise and make some on her own or train her staff to properly answer the questions when asked. Questions such as “is this buy one get one 70% off?” Why did I ask because the boots didnt have an indication. She then rudely read legal jargan which helps establish that certain boots are included while others arent. This did not address the inaccuracy of her staff which I mentioned. She gave me two Options , dont buy the boots or buy them. I purchased them regardless and gained a 10% discount for my email. The size I purchased as a gift was incorrect so I had to return them in exchange for the correct size. They didnt have the same color in the size I needed and only about a week had expired. She would not honor the 10% discount for the same boot but different color (again didnt have the size in the color I purchased) and was rude once again. I had asked her to honor the 10% being that the size I need is not in stock and that we had the original confusion about what is promotional and what isnt. She said “You are lucky we are allowing the return” which is incorrect because its within the legal jargon on the receipt you get from them that you are able to return unused items. Moreover I wanted an exchange of equal value, the correct size, and the price promotion for the use of my email due to the size not being available in the color I purchased originally. I kindly asked her for customer service and to honor it. She didnt want to honor it and was rude about it. This time she got an equal response by me. My options this time was to pay the additional 10 dollars because I lost my promotion for not purchasing the boot I needed on the day of or keep the wrong size. I paid. This Manager doesn’t care about the satisfaction of clients and certain mishaps that may or may not occur either intentionally or not. If you ask me she gets tons of volume so she doesn’t care to make a customer happy or honor discounts based on exchanges for like products. If i didn’t buy them someone else would and without a discount and she knows that. Thats how she will treat you, thats why her store doesn’t have adequate signage or staff knowledgeable on promotions. She doesn’t have to manage because customer simply come. My guess her main concern is theft and she could literally careless about any customer inquiries or requests.
Seth Marcel
Well stocked store. Nice and neat not messy like most outlets are
George Henry
You can find very nice and cheap products if you buy from one of my favorite stores in a place season. It's already a nice and high quality brand
Abel Santos
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Henry Delgado
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Henry Delgado
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Jose Doñe
5.00
2023-04-27 17:15:32-05--