Timberland US
() rating for Timberland® - Dolphin Mall

Timberland® - Dolphin Mall

11401 NW 12TH STREET, SP 288

MIAMI, FL 33172

Call Timberland® - Dolphin Mall on 305-400-9741 Get Directions for Timberland® - Dolphin Mall 11401 NW 12TH STREET, SP 288 MIAMI, FL 33172

Store Hours

Monday: 10am - 9pm Tuesday: 10am - 9pm Wednesday: 10am - 9pm Thursday: 10am - 9pm Friday: 10am - 9pm Saturday: 10am - 9pm Sunday: 11am - 8pm

Holiday Hours

About this store

Timberland® Specialty Retail Stores feature premium footwear, clothing and accessories for city and trail. Stop in to see our latest head-to-toe looks, designed for versatility, style and comfort. No matter where you're headed.

Reviews

Events

:

NEARBY TIMBERLAND STORES

Find a Store

RATHER SHOP ONLINE?

Crihstian López

Rating

2025-03-12 20:46:17-05
(Translated by Google) An hour and a half ago I was in the store at about 3pm and I went because on February 23 I bought Waterproof boots and I have barely used them 5 times and they came off from the front. I entered the store kindly and told her what had happened with the boots. The woman who helped me didn't even finish listening to me when she was already telling me that if I had more than 30 days of purchase they couldn't help me and I told her I verified with my account that they created me here, and in That happened to me with a boy and I verified that I hadn't bought the boots for 30 days and she said they couldn't be changed and I told her that she had just told me that she had 30 days and it was evident that it hadn't passed, and she started yelling at me, talking mean to me and even telling me that I was yelling at her and I explained to her in many ways that I hadn't yelled at her or disrespected her and she started threatening me that she was going to take me out with security and I couldn't believe it, it really was horrible. bad treatment they gave him and I don't understand why they had such a bad attitude. In the end I had to stay silent because he continued to entertain me and they changed my boots, but with how humiliating the attention and treatment they gave me was, I have no desire to buy in that store again! In case there is any doubt, you can check the cameras and if they have audio, much better so that they realize the way they have treated me and if that is how customers treat me, this is seriously, very wrong! (Original) Hace una hora y media estuve en la tienda cómo a las 3pm y fui porque el 23 de febrero compré una botas Waterproof y apenas las he utilizado 5 veces y se despegaron de la parte del frente, entré en la tienda amablemente y le comenté que había pasado con las botas, la mujer que me atendió ni me terminó de escuchar cuando ya me estaba diciendo que si tenía más de 30 días de la compra no me podían ayudar y yo le dije verifiqué con mi cuenta que me crearon aquí, y en eso me pasó con un muchacho y verifico que no tenía 30 días de haber comprando las botas y ella dice no se pueden cambiar y yo le dije que si recien me había dicho que tenía 30 días y era evidente que no han pasado, y me comenzó a gritar hablándome feo y hasta diciéndome que yo le estaba gritando y yo de muchas maneras le expliqué que no le he gritado ni faltado el respeto y comenzó amenizarme que me iba a sacar con la seguridad y yo no lo podía creer realmente fue horrible el mal trato que le dieron y no comprendo porque esas mala actitud al final me tuve que quedar callado porque me siguió amenizando y me cambiaron las botas pero con lo humillante que fue la atención y el trato que me dieron no tengo deseos de volver a comprar en esa tienda! Por si queda duda pueden revisar las cámaras y si tienen audio mucho mejor para que se den cuenta de la forma que me han tratado y si así tratan los clientes esto está gravemente muy mal!

Javier Cubas

Rating

2025-01-09 23:06:20-06
--

MIGUEL WONG

Rating

2024-12-03 16:23:52-06
THE TIMBERLAND STORE IN THE DOLPHIN MALL HAS VERY NICE CLOTHES AND SHOES.

jackson medina

Rating

2024-11-28 01:20:44-06
--

Ehynar Pérez Aguiar

Rating

2024-10-28 22:32:57-05
Daniella's attention truly made a difference. From the very start, she made me feel welcome, and her willingness to help was evident. She was friendly, clear, and patient in answering my questions. It's refreshing to meet people who enjoy what they do and share that positive energy. Thank you, Daniella!!

Awzean Farshadi

Rating

2024-09-30 18:08:47-05
Disappointed with Timberland's Customer Service and Durability I purchased two pairs of shoes from Timberland in May: Women's Euro Hiker Hiking Boots for myself and Men's Timberland PRO® Payload 6-Inch Steel-Toe Work Boots for my boyfriend, who works in construction. While the hiking boots are great, the work boots have been disappointing. After just two months of wearing them three times a week to job sites, they are showing more wear and tear than expected for boots marketed as durable. My boyfriend filled out the warranty return form and followed all the necessary steps, but despite being told we'd get a response in a week, we’ve heard nothing in over two weeks. He also called customer service and was treated unprofessionally, with one representative yelling at him. I’ve now followed up again via email this morning, and we still haven't received any kind of response. This lack of communication and poor customer service has been incredibly frustrating, especially given Timberland's reputation for high-quality work boots. I expected much better from such a well-known brand.

Anthony Manacapilli

Rating

2024-03-03 23:17:47-06
--

Alexis Rodriguez

Rating

2024-01-23 16:24:02-06
Good service lot of inventory recommended

Nathalys Vivas

Rating

2023-12-06 13:53:10-06
(Translated by Google) There was a wide variety of models and economical ones. (Original) Había gran variedad de modelos y económicos

Nassim Zamor

Rating

2023-11-24 19:20:07-06
Jeanine was a great help. Outstanding Customer Service and she was able to have me sold on some items I did not plan on purchasing but glad I purchased them. She is great.
4.4 Rating (4.4) rating for Timberland® - Dolphin Mall