Timberland US
() rating for Timberland® - Herald Square

Timberland® - Herald Square

28 W 34TH ST

NEW YORK, NY 10001-3002

Call Timberland® - Herald Square on 212-564-5921 Get Directions for Timberland® - Herald Square 28 W 34TH ST NEW YORK, NY 10001-3002

Store Hours

Monday: 10am - 7pm Tuesday: 10am - 7pm Wednesday: 10am - 7pm Thursday: 10am - 7pm Friday: 10am - 8pm Saturday: 10am - 8pm Sunday: 11am - 7pm

Holiday Hours

About this store

Located in Midtown West Manhattan, this store is located on 34th street, between 5th and 6th Ave (closer to 6th), on the same side as the Empire State Building.

Reviews

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Roberto F

Rating

2025-02-17 04:46:56-06
I would like to report a disappointing experience I had with the Timberland store in New York City. During my vacation in NYC, I visited a Timberland store to purchase some items, including boots and jackets. I have been a loyal Timberland customer for decades and have always appreciated the brand’s quality. However, this time, I was extremely disappointed. After returning to my country, I left the boots unused for a few months. When I finally started wearing them, I noticed a serious defect: the soles were completely warped inward, making them impossible to wear. On a subsequent trip back to NYC, I took the defective boots to the store for an exchange. To my surprise, the store staff informed me that they could not assist me and that I had to email Timberland to request a warranty claim. I find it completely unacceptable that a store would sell a defective product and then refuse to replace it. This experience has completely changed my perception of the brand, and I will never purchase Timberland products again. I hope this complaint helps warn other customers about the poor quality control and lack of customer support I encountered. *Apparently, this practice of selling defective products and refusing to exchange them happens frequently, as there are many comments from other customers experiencing the same issue.

Pauline A.

Rating

2025-02-13 21:22:36-06
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Grégoire Schlüter

Rating

2025-02-08 21:07:22-06
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Tyree Kearns

Rating

2025-01-29 21:48:12-06
Getting new shoes and pick ups

hunter hunter

Rating

2025-01-29 21:27:45-06
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keith palmer

Rating

2025-01-24 01:00:34-06
I will definitely love to come for a visit and purchase some day.

teutonicdoom

Rating

2025-01-12 22:45:20-06
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Sebastian Endraos

Rating

2024-12-21 01:24:58-06
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Marie Pugh

Rating

2024-12-17 14:36:06-06
Was able to get exactly what I wanted and some extra. It was a great Christmas gift.

Nicolas Nuñez C

Rating

2024-12-14 21:59:16-06
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4.4 Rating (4.4) rating for Timberland® - Herald Square